Automation & bot

Auto-replies and a smart bot that answers and routes chats 24/7.

Never leave a customer waiting. Set up auto-replies and a bot that answers common questions and routes the chat to the right person, even outside working hours.

How to use it

• Enable auto-replies for greetings or outside working hours.
• Configure the bot to answer frequently asked questions.
• Route conversations automatically by channel or status.

How it works in the system

• Automation runs inside the same unified inbox.
• The bot can hand a conversation over to a teammate when needed.
• You control and edit the rules from settings anytime.